How do I delete my login credentials for Heartland Bank Online Banking?

If you suspect fraud, please visit the Protect Yourself page to learn more. If for any reason you'd like to delete your login credentials for online banking, please contact us with your request. Please note that deleting your login credentials only removes online and bill pay access. You will still maintain any open accounts you have with us and can always re-enroll for online and bill pay access at any time.

Do my uChoose points expire?

If you have points set to expire, these points will be reflected on your account 90 days before the expiration date.

How do I change my address (I am not an online banking user)?

Visit your nearest branch for assistance – for your safety and security, Heartland requires a signature to change an address.

Is there a schedule or list of all the fees that may apply to my Heartland Bank account?

Additional miscellaneous fees may be applied to your account as a result of various situations. Click here to view the schedule/list of fees.

Where can I send my loan payment?

You can send your loan payment to the following address:

Heartland Bank
Loan Operations
430 North Hamilton Rd.
Whitehall, OH 43213

What is the bank’s holiday schedule?

Heartland Bank will be closed on the following holidays corresponding with the federally observed calendar day:

  • New Year’s Day

  • Martin Luther King Jr. Day

  • President’s Day

  • Memorial Day

  • Juneteenth National Independence Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veterans Day

  • Thanksgiving Day

  • Christmas Day

What are your current ATM Locations?

  • Clintonville: 4476 North High Street, Columbus, OH  43214 

  • Dublin: 6500 Frantz Road, Dublin, OH 43017

  • Ft. Mitchell: 2500 Chamber Center Drive, #100, Ft. Mitchell, KY  41017 

  • Gahanna: 850 North Hamilton Road, Gahanna, OH 43230

  • Grove City: 2365 Old Stringtown Road, Grove City, OH 43123 

  • Hilliard: 3971 Main Street, Hilliard, OH 43026 

  • Johnstown: 730 West Coshocton, Johnstown, OH 43031 

  • Newark: 44 West Locust Street, Newark, OH 43055 

  • Pickerington: 421 Hill Road North, Pickerington, OH 43147 

  • Reynoldsburg: 6887 East Main Street, Reynoldsburg, OH 43068 

  • Stygler Road: 67 North Stygler Road, Gahanna, OH 43230

  • Union: 8735 Old US Hwy 42, Florence, KY  41042

  • Upper Arlington: 1800 W. Lane Avenue, Upper Arlington, OH 43221

  • West Columbus: 130 North Wilson Road, Columbus, OH 43204

  • Westerville: 450 South State Street, Westerville, OH 43081 

  • Whitehall: 430 North Hamilton Road, Whitehall, OH  43213 

  • Heartland Bank is part of the MoneyPass Network that provides surcharge-free accessibility at over 37,000 ATMs from coast to coast.

What if I have questions about my Visa chip card?

Please don't hesitate to call us at 1-800-697-0049.

What if I go to a merchant but they have not yet installed chip enabled terminals?

That's OK. You will still be able to use your chip card as you do today where chip-enabled terminals are not yet installed.

Is an EMV card the same thing as a chip card?

Yes. Chip cards are commonly referred to as EMV (Europay, MasterCard and Visa) cards, smart cards and chip and pin cards.

Do I need a Pin to make a purchase with my debit card?

Heartland Bank does not require you to use a pin with your debit card purchase; however, the merchant could make it a requirement. If you do not know your pin, please call us at 800-697-0049 and we will assist you with obtaining your pin.

Do I need a PIN to make a purchase with my credit card? What is Chip & Signature and Chip & PIN?

No. You have a Chip & Signature card, so you should not need a PIN to make purchases with your credit card. The term 'PIN' or 'Signature' simply refers to how you will authorize the transaction - by entering a PIN or by providing your signature. When using your Heartland Bank VISA chip credit card, you'll be prompted for a signature to complete the transactions.

Are chip cards more secure?

Yes. The chip generates a unique, one-time code each time you 'dip' your Heartland Bank Visa card at a chip-enabled terminal - this typically takes about 10 seconds. Chip card technology is already used in other countries around the world. It's been reported that chip cards and chip enabled terminals are expected to reduce debit card and credit card fraud by as much as 40%.

How do I add an external account?

In Online Banking under the Transfer > Recipients menu, click the Add a Recipient button. Click the button next to An account at Another Bank or Credit Union then click Next. Accept the Terms & Conditions disclaimer by clicking Agree. Read the An Account at Another Bank message box explaining the micro deposit process then click Continue. Enter the information for each required * field and check the box next to the option(s) you want, then click Create.

What are your current branch locations and contact information for them?

  • Capitol Square: 101 S. High Street, Columbus, OH 43215 (614) 416-0244

  • Clintonville: 4476 North High Street, Columbus, OH  43214 (614) 745-0070

  • Delaware: 1754 Columbus Pike, Delaware, OH  43015 (740) 461-2265

  • Dublin: 6500 Frantz Rd, Dublin, OH 43017 (614) 798-8818

  • Ft. Mitchell:  2500 Chamber Center Drive, #100, Ft. Mitchell, KY  41017  (859) 341-2265

  • Ft. Thomas:  602 S. Ft. Thomas Ave., Fort Thomas, KY  41075 (859) 442-8900

  • Gahanna: 850 North Hamilton Road, Gahanna, OH 43230 (614) 337-4605

  • Grove City: 2365 Old Stringtown Road, Grove City, OH 43123 (614) 875-1884

  • Hilliard: 3971 Main Street, Hilliard, OH 43026 (614) 710-1640

  • Johnstown: 730 West Coshocton, Johnstown, OH 43031 (740) 967-6500

  • Kenwood: 7755 Montgomery Road, Suite 180, Cincinnati, OH 45236 (513) 832-7333

  • Newark: 44 West Locust Street, Newark, OH 43055 (740) 349-7888

  • Pickerington: 421 Hill Road North, Pickerington, OH 43147 (614) 321-4919

  • Reynoldsburg: 6887 East Main Street, Reynoldsburg, OH 43068 (614) 416-0400

  • Stygler Road: 67 North Stygler Road, Gahanna, OH 43230 (614) 475-7024

  • Union:  8735 Old US Hwy 42, Florence, KY  41042 (859) 384-0600

  • Upper Arlington:  1800 W. Lane Ave., Upper Arlington, OH  43221 (614) 502-8855

  • West Columbus: 130 North Wilson Road, Columbus, OH 43204 (614) 351-2100

  • Westerville: 450 South State Street, Westerville, OH 43081 (614) 839-2265

  • Whitehall: 430 North Hamilton Road, Whitehall, OH  43213 (614) 416-4601

What if I don't have perfect credit?

A higher credit score may qualify you for a better interest rate and more options.  We will determine if your credit scores and history shows that you have the ability to repay and are willing to repay in a timely manner.  Perfect credit is not necessary.

How do I make a Heartland Bank credit card payment?

You can pay your Heartland Bank credit card online or by mailing the payment to the following address:
P.O. Box 2711
Omaha, NE 68103-2711

Can I do all my banking at Heartland?

Of course!  Heartland Bank, founded in 1911, provides full service commercial, small business, and consumer banking services; alternative investment services; insurance services; and other financial products and services. Heartland Bank is a member of the Federal Reserve, a member of the FDIC and an Equal Housing Lender.

Is there a way to easily move my checking account from another bank to Heartland?

Download our Switch Kit to get the process started and if you still need help, please contact your local Heartland Bank branch.

What is the stock symbol for Heartland Bank?

Heartland BancCorp is a registered Ohio bank holding company and the parent of Heartland Bank.  Heartland BancCorp is currently quoted on the OTC Markets (OTCQB) under the symbol HLAN.

How do I make a Heartland Bank loan payment?

You can make a payment on a Heartland Bank loan by clicking here for access to several options available for quick and easy payment. 

Is my loan payoff amount the same as my current balance?

Your payoff amount is how much you will have to pay to satisfy the terms of your loan and pay off your debt. Your payoff amount is different from your current balance.

How do I find out a Heartland Bank loan payoff amount?

For accurate payoff information, contact Heartland Bank’s Loan Operations Department at 614-552-0511.

I received a loan payoff quote. How can I submit this loan payoff to Heartland Bank?

You can submit your loan payoff at any Heartland Bank branch, submit a transfer through Online Banking or mail your payment to the following address:

Heartland Bank
Loan Operations
430 North Hamilton Rd.
Whitehall, OH  43213

Where can I find Heartland Bank’s current loan, line of credit and mortgage rates?

For the most accurate rate information, click here.

How do I enroll in Online Bill Pay?

You must be enrolled in Online Banking to use the Online Bill Pay function.  

From inside Online Banking:

  • Click "Payments," then "Pay Bills"
  • Complete the onscreen instructions to enroll your primary account. You can add additional accounts after the primary account has been enrolled.

How do I add a company/biller to Bill Pay?

  • Click on "Payments" on the left
  • Click "Pay Bills" 
  • Click the blue box labeled "+Payee" on the left of the payments screen
  • Follow the instructions to pay a company or person

When does the money get withdrawn from my checking account for a Bill Pay payment?

The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination. There are two ways payments can be withdrawn from your account depending on who you’re paying. In most cases, funds will be deducted from your account on the pay date you specify. For some billers, such as some small businesses and individuals, a paper check may be sent. In these cases, the money will be deducted from your account at the time the biller deposits or cashes the check. This is no different than if you had written a paper check.

Are all my payments sent electronically if using Online Bill Pay?

We cannot guarantee that 100% of your payments will be sent electronically. Some billers cannot receive payments electronically. Keep in mind that whether the payment is sent electronically or as a paper payment, the service delivers the payment to the biller on the scheduled pay date.

When does a biller in my Online Bill Pay receive my payment?

The biller receives the payment on or before the scheduled pay date you specified. Some billers may not always credit your account on the same day that they receive the payment. Allow for extra time in this situation so the payment is not considered late.

In my Online Bill Pay, how can I stop a scheduled payment?

All online payments can be canceled before they are processed (at least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are as follows: go to Online Bill Payment: under the Pending Payment List on the Payment screen, click the “Edit” link located to the right of the bill to be canceled. Check the box that says, "I would like to stop this payment." Then click "Submit." In the event the bill has already started processing or been processed, this area of the page will show "Processing" or "Processed" and changes are no longer allowed.

Will the Bill Pay payments appear on my bank statement each month?

Yes, all payments made through Online Bill Pay will appear on your checking account statement, displaying the date and amount of the payment.

What are eBills in my Online Bill Pay?

eBills are electronic versions of your paper bills that you can receive through Online Bill Pay. An eBill comes directly from the biller to your Online Bill Pay service. You can view balances, transactions and other statement information in an eBill. Then, you can pay your bill and print it securely online through Online Bill Pay.

Can all of my bills in my Online Bill Pay be presented with eBills?

eBills are available from many companies, but not all companies provide their bills electronically. When one of your billers provides you the ability to view your bills online, you will see the word "Electronic" under the billers name. The biller will also appear under the eBill Connect box on the right of the screen. Click on the biller you would like to set up on eBills and follow the on-screen prompts.

Does Mobile Banking work with all wireless carriers?

Yes. There are no restrictions on cell phone carriers.

If I don’t have a data package or internet access on my mobile device, can I still use Mobile Banking?

Yes. If your mobile device is set up with SMS text message service, you can still interact with Mobile Banking through text messages.

Is Mobile Banking secure?

Yes. Mobile Banking uses the same multi-factor authentication security as your Online Banking account. You will be asked to answer one of your Online Banking security questions every time you log in to Mobile Banking because most cellphone browsers can’t store cookies.

Are transfers made between Heartland Bank accounts via Mobile Banking immediate?

Yes. Transfers made via Mobile Banking are immediate.

What if I need help?

Please email us at or call Client Services at 1-800-697-0049.

Is Heartland Mobile Deposit safe?

Deposits made via our mobile app are protected according to the highest financial industry standards. Security features include password protection, multi-factor authentication, internet firewalls and 128 bit encryption. Making a deposit with your phone is as safe as using Online Banking.

How do I deposit a check via the Heartland Bank mobile app?

  • Choose Deposit from the menu listing
  • Choose Deposit Check on the screen
  • Select the account into which you want to deposit the check
  • Enter the amount of your check
  • Endorse the back of your check with your signature, For Mobile Deposit Only and Heartland Bank.
  • Snap pictures of the front and back of your check
  • Choose Make Deposit and you will receive an onscreen confirmation that your check was deposited successfully

What are the cut-off times for Heartland Mobile Deposit?

Acceptable cut-off times for Heartland Mobile Deposit are Monday-Friday at 5:00 pm.

Why am I unable to deposit my check using the mobile app?

  • Folded or torn corners
  • Front image is not legible
  • Routing and account numbers are unclear
  • Image is too light or too dark

Why do I receive Text Banking message errors when I try to request my account balance or transactions?

Text Banking's text message service requires each account in Online/Mobile Banking to have a nickname.  If you have not named your accounts, you will need to in order to use this service. When creating nicknames in Online/Mobile Banking, use only FOUR characters.

Are Text Banking commands case-sensitive?

No.  Whether you text BAL or bal, you will receive a response with your account balance information.

What should I do if I don’t get a response to a Text Banking request?

Confirm that you sent your request to 226563.  Be sure to check keywords and any additional information required (nickname, command, etc.).

What if I find a suspicious transaction on my monthly statement?

To dispute suspicious items on your credit card, please call the Customer Service telephone number on the back of your card, 1-844-267-2744. Any other questions can be directed to the Heartland Bank Client Services department at 1-800- 697-0049 during normal business hours.

How can I enroll my credit card in online access?

Enroll your personal credit card for Online Access by visiting our homepage and clicking the arrow in the Login Box to reveal the drop-down menu. Click Credit Cards and then click Submit. You will then choose “Personal” from the notification window. When the “Customer login” screen appears, click on the last option to “Register for online access.” Follow the prompts and be prepared to have your credit card number, last four digits of your social security number and zip code for completion.

To enroll your Business credit card for Online Access, we ask that you contact us.  Once your company is enrolled, your employees should reach out to your Program Administrator to request an email invitation with enrollment instructions.

How do I view my account activity online?

To view your statement online, simply visit our homepage and click the arrow in the Login Box to reveal the drop-down menu. Click Credit Cards and then click Submit. You will then choose either “Personal” or “Business” from the notification window.  After clicking, follow the prompts to log in. From the Account Home screen, view the menu, make selections, review the notice bars and/or scroll down for additional options.

Can I pay my Heartland Bank personal credit card bill online?

To pay your credit card bill online, simply log into your online banking account. Click on "Services" then "View Credit Card" to access your credit card online. From there, click on your card account and then click "Make a payment" and follow the onscreen prompts to complete your payment.

Does the Heartland Bank credit card offer rewards points?

Yes. UChoose Rewards® allows you to earn rewards for every net retail purchase you make with your Heartland Bank Visa consumer credit card. Brand-name merchandise, concert tickets and travel awards are available as your rewards accumulate. Access your uChoose information through your online banking account.

How can I register for the new rewards program for my credit card?

To register for rewards, you must register the card by logging into your account online and clicking on the uChoose icon to complete the registration.

Is there a cost or fee to participate in the uChoose Rewards program?

No. The uChoose Rewards program is free.

How do I earn points in the uChoose Rewards program?

You can earn points at a rate of 1 point per $1 spent, and the rewards are listed on the uChoose Rewards site. Through this site, you have the ability to receive statement credit in addition to redeeming points for gift cards, tickets and merchandise. You can also earn additional points through making purchases with featured retailers listed on the uChoose rewards site.

Where can I view my total uChoose Rewards points?

Once you register through the rewards site, points will be listed on the uChoose rewards site. You can gain access through your credit card online banking by clicking on the uChoose Rewards icon in the lower left portion of your account page or directly through

How long are uChoose points valid for?

Points are valid for three years from the date earned.

Do I need to re-register on the uChoose website each time I receive a new card number?

Yes, for the uChoose website only, you will need to re-register each time you receive a new card number. This doesn’t apply to new cards issued with the same card account number.

Do I use the same login credentials in the uChoose mobile app that I set on the website?


Why are uChoose rewards not showing in my online banking?

You must first enroll in the uChoose rewards program before points will show up.

Can I combine uChoose points from multiple Heartland Bank credit cards?

Yes, to combine points, access ypur uChoose account through online banking. Click on your profile in the upper right hand corner, then click link account.

How can I find out when my uChoose points will expire?

If you have points set to expire, these points will be indicated on the site 90 days before the expiration date.

How many uChoose Rewards points do I earn for transactions?

You will earn 1 point for every dollar spent on your personal credit card.

Have uChoose Rewards points been accumulating even if I did not register right away?

Yes, points are earned immediately, but will not show up until you have registered through the rewards site.

Where do I call to inquire about uChoose Rewards points?

You can inquire about your point balance through Client Services 800-697-0049, but you must redeem directly through the uChoose rewards website.

How can I redeem uChoose Rewards points?

You will need to create a login on the uChoose rewards site to redeem points for merchandise or statement credits.

What are the minimum thresholds for point redemptions in the uChoose Rewards program?

You can redeem points for a 1% statement credit beginning at 2500 points (Example 2500 points will be $25 in statement credit). You can begin redeeming points for catalog credit at 1000 points, or $10 in value.

How long does it take for my earned uChoose Rewards points to appear on my account?

Once a transaction is settled by the merchant, the points earned from the transaction will be available on the first business day of the following month.

What happens to my uChoose Rewards points in the event that my card is lost or stolen?

If your card has been lost or stolen, you will be issued a replacement card and your points will be automatically transferred to your new card. Once you receive your new card, you will have to re-register your new card in uChoose Rewards site.

How do I report a lost or stolen credit card?

Please call 844-267-2744.

How does Heartland protect my personal account information?

Working with Visa, Heartland Bank offers consumers multiple layers of security for protection against fraud. Please review your monthly and/or online statement carefully and contact us immediately if you see any suspicious activity.   We also offer a free mobile app through Card Valet that allows you to set real-time alerts, control card usage and make your card inactive on demand to help you monitor your card activity.

After a card breach, should I cancel my card?

If we are notified that your card may have been compromised, Heartland Bank may reissue your card to you automatically. It is important to monitor your account activity and report any suspicious activity immediately. If you would like to have your card reissued for peace of mind, you may do so by calling 1-800-697-0049.

What is an eStatement?

An eStatement is an electronic version of your statement with images available online via the Heartland Bank website, www.Heartland.Bank. You can view and print your statement from your computer.

Why should I enroll in eStatements?

You may no longer want to receive paper statements and realize that you prefer to receive your statements through our Online Banking system. Great reasons to go paperless:

  • Simple – less paper to keep track of
  • Convenient – View and print your statements anytime

Do I need to sign up for Online Banking in order to have access to eStatements?

Yes, you must have Online Banking access in order to view your e-Statements.

How do I enroll in eStatements?

  • Log in to your Online Banking account
  • Select Statements on the left
  • Select Statement Delivery
  • Choose the “Edit pencil” for the account to be changed
  • “Delivery Preferences box will appear
  • Select “Delivery Type from the dropdown and click "Save."

When can I view my eStatements?

You can log in to view your eStatements at any time! Your eStatements will be available within 24 hours after your statement cycle ends.

Is there a fee for eStatements?

No. eStatements are a free service once enrolled in Online Banking.

Do I need a new password or Login ID to access my eStatements?

No. Once enrolled in our Online Banking, you will have immediate access to your eStatements.

Will my eStatements look the same as my paper statements?

Yes. Your eStatement is exactly the same as a paper statement.

Will I be able to print my eStatements?

Yes. Once you open the eStatement, you will be able to print your statement just like you print any document on your computer.

How do I change back to paper statements from eStatements?

  • Refer to your Schedule of Fees to take note of the paper statement fee
  • Log in to your Online Banking account
  • Select Statements on the left
  • Select Statement Delivery
  • Choose the “Edit pencil” for the account to be changed
  • “Delivery Preferences box will appear
  • Select “Delivery Type from the dropdown and click "Save."

How do I enroll in Online Banking?

From our homepage, www.Heartland.Bank, click on the Enroll in Online Banking link in the blue Login Box and simply complete the application.

How do I enroll in eStatements?

Just follow these easy steps:

  • Log in to your Online Banking account
  • Select Statements on the left
  • Select Statement Delivery
  • Choose the “Edit pencil” for the account to be changed
  • “Delivery Preferences box will appear
  • Select “Delivery Type from the dropdown and click "Save."

How do I view and print eStatements?

Just follow these easy steps:

  • Log in to your Online Banking
  • Select "Statements," then "View Statements" on the left
  • Select the account from the dropdown menu
  • Select the desired Date (document type will default to PDF)
  • Click "Get Statement"
  • To print the statement, click the print icon in the upper right corner of the page

What do I do if I forget my Login ID?

Go to Heartland.Bank, and in the blue login box on the left, click "Forgot Login."

How do I change my email, mailing address, home phone, work phone or cell phone?

Just follow these easy steps:

  • Log in to your Online Banking account
  • Select "Services," then "Update Contact Info"
  • Choose which account to change or select all
  • Update the desired information
  • Click "Submit"

What do I do if I forget my Password?

Click on the ‘Forgot Password’ link in the Login Box on the home page of www.Heartland.Bank.  Follow the on-screen instructions for verification using a One-Time-Pin (OTP) and then the instructions for creating a new password.

How do I re-order checks online?

  • Log into your Online Banking account
  • Select "Services"
  • Select "Check Reorder," read the note at the top
  • If you see an account(s) listed, select the appropriate account and then you’ll be redirected to the Harland Clarke website to complete your order
  • Follow the instructions if there are no accounts listed

How can I place a stop payment on a check or ACH transaction?

  • Log in to your Online Banking account
  • Select "Services"
  • Select "Stop Payment" and provide the requested information
  • Click "Request stop payment"

How do I transfer money between my Heartland Bank accounts via Online Banking?

  • Log into your Online Banking account
  • Select "Transfers," then "Transfer Funds"
  • Enter the information requested
  • Click "Transfer Funds"

How do I transfer money between a Heartland Bank account and a non-Heartland bank account?

  • Log into your Online Banking account
  • Select "Transfers"
  • Select "Add External Account"
  • Follow the instructions and be ready to provide your full account number, account type and routing number from the other institution
  • Click "Continue"
  • This will initiate two "micro" deposits to your external account and in 1-2 business days you will be asked to verify these amounts

When will the transfer be applied to the receiving account?

Transfers between checking and savings accounts must be made before 8:00 p.m. EST to be included on that business day’s transactions.  Transfers made from a checking or savings account to a Heartland Bank loan account must be submitted before 8:00 p.m. EST to be included in that business day’s transactions.

What should I do if I suspect my card/account number has been compromised?

You should always review your account activity and recent transactions to be certain that they are yours. Verify that a single, unfamiliar charge is not an error by contacting the merchant. Report any suspicious transactions to us immediately at 1-800-697-0049 or by visiting your local branch. You can view your account statements online anytime at Heartland.Bank or via the Heartland Bank Mobile Banking app. You will not be held liable for fraudulent charges on your account if they are reported in a timely fashion.

What can I do to protect my card and account information?

  • For added protection, sign up for Card Valet, a free service that monitors debit and credit card transactions and sends alerts regarding your card activity
  • Always know where your card is - call us immediately if lost or misplaced
  • Monitor your account activity regularly to help identify fraud
  • Consider signing up for eStatements to help reduce the risk of mail fraud

What should I do when I receive my new card after a data breach?

  • For recurring payments or service providers who have your old card number on file, provide those companies with your new card number and expiration date
  • Destroy your old card and activate your new card immediately with your new Personal Identification Number (PIN)
  • Consider a new PIN
  • If you notice any unfamiliar charges on your account, please contact us immediately.

There seems to be card breaches all the time. How do I know if my card has been affected?

Although card account data may be compromised in any incident, it does not mean that data related to your account was taken, or that fraud has occurred on your account. Please be assured that we are actively monitoring the activity on your account and continuing to work to protect you from fraud. As always, please review your monthly and/or online statement carefully and notify us immediately if you see any suspicious activity.

Should I cancel my card after a data breach?

If we are notified that your card may have been compromised, Heartland Bank may reissue your card to you automatically. It is important to monitor your account activity and report any suspicious activity immediately. If you would like to have your card reissued for peace of mind, you may do so by calling 1-800-697-0049

If a data breach occurs, will I automatically receive a new debit/credit card?

If your card is identified as one that may have been compromised due to a data breach, a replacement card may be reissued to you. At your request, a new card can also be reissued as an extra precaution by calling Client Services at 1-800-697-0049.  There is no charge to have your card reissued.

Should I reset my PIN after a data breach?

If you receive a new card due to a data breach, you should choose a new PIN on the reissued card as an added layer of protection.

What are you doing to protect my personal account information?

Working with Visa, Heartland Bank offers consumers multiple layers of security protection against fraud. Please review your monthly and/or online statement carefully and contact us immediately if you see any suspicious activity.

What should I be doing to protect my personal information?

  • Review your bank statements monthly
  • Let us know if your phone number changes
  • Monitor your account balances and transactions
  • Contact us immediately if your card is lost, stolen or subject to fraud
  • Memorize your PIN and never share it
  • Always keep your receipts
  • Cross out all blank spaces on debit slips including tip lines
  • Know your limits as we may limit daily purchases and withdrawals for your protection
  • Scrutinize ATMs for suspicious skimming devices
  • Tell us when you plan to travel and where
  • FYI: the Electronic Funds Transfer Act protects consumers from losses due to debit card fraud if you report fraud in a timely fashion

How do I deposit funds into my online account?

During account opening, you can fund your account a few ways. If you have an existing Heartland Bank account, you can transfer funds from that account. You can also transfer funds from outside financial institutions by using a credit card or by providing a routing and account number.

How can I make additional online deposits?

You can make additional deposits by setting up direct deposit into your new account. If you are a mobile banking customer, you may make a deposit using our mobile check deposit feature. You can also deposit funds into any Heartland Bank ATM that accepts deposits.

If I open a joint account, what additional information do I need?

You will need the same information you would need for an individual account for both applicants. You will both be required to provide your electronic consent to disclosures and your electronic signature.

When will I receive my Visa debit card?

If you requested a Visa debit card with your new account, you will receive your new debit card 7-10 business days after your account opening is finalized.

How can I request a replacement card for an existing debit card or ATM card?

You can request a replacement debit card by calling Client Services at 1-800-697-0049. You can also visit your local Heartland Bank branch to request a replacement debit card or ATM card.

How do I report a lost or stolen debit card?

Please call 1-844-202-5076 to report a lost or stolen card. Use CardValet to control debit and credit card usage.

How can I avoid a fee when using my debit card at an ATM?

Visit any Heartland Bank ATM or any ATM listed by MoneyPass.Our MoneyPass ATM Network has thousands of convenient locations coast to coast, giving you more choices for accessing your accounts, and all are surcharge-free! This means that you can use your Heartland Bank debit card at all non-Heartland ATMs that display the MoneyPass logo, and you won’t be charged a surcharge fee by that institution.

Are there charges associated with using my Heartland Bank debit card outside Central Ohio or the United States?

  • If you use your card and PIN at a non-Heartland Bank ATM, a fee may be imposed by the operator of that ATM, and you may also be charged a fee by any national, regional, or local network utilized to effect the transaction.
  • Visa debit card customers will be charged a Visa International Transaction Fee of up to 1% of the purchase amount on any debit card purchase, completed in person or online, made through merchants located outside the United States.

What do I do if I find a suspicious transaction on my account?

To dispute suspicious items on your debit card, please call the Disputes telephone number on the back of your card, 1-844-202-5076.   Any other questions can be directed to the Heartland Bank Client Services department at 1-800-697-0049 during normal business hours. 

When will I receive checks for my new account?

If you requested checks when opening your account, you will receive your checks 10-14 days after your account opening is finalized and the check order is placed.

How do I re-order checks?

New checks can be re-ordered by calling or visiting your local branch, calling Client Services or through Online Banking.  If using Online Banking, click on the "Services" tab from the Menu on the left, then choose "Check Reorder" from the list. Check mark the account that you would like to order checks for and follow the instructions.

What is Heartland Bank's ABA Routing Number?

Heartland Bank's Routing number is 044109336. 

How can I see copies of checks that I’ve written?

You may view check images anytime through Online Banking.  To view a check that has cleared in the last 12 months, go to your account listings in Online Banking. Click on the account that has the check you want to view. Find the check in the description list, and click on the check number. Details and a picture will populate below the entry. Click again on the check number, and this information will collapse.

How can I request a stop payment?

If you’re enrolled in Online Banking, you can simply log in and click “Other Services” in the blue bar, then “Stop Payment” which brings you to an online request stop payment form. You can also request a stop payment by calling one of our local branches and speaking to any Heartland Bank associate.

Who is eligible for a Health Savings Account?

An individual is eligible for a Health Savings Account and may make/receive monthly contributions if they are covered under a high-deductible health plan, are not covered by any other health plan that is not an HDHP (with certain exceptions for plans providing preventative care and limited types of permitted insurance and permitted coverage), are not enrolled in Medicare, and may not be claimed as a dependent on another person’s tax return.

Who can use an HSA benefit?

An HSA can benefit you, your spouse, and your dependents.

Who can make regular or annual HSA contributions?

You, your employer, your family members, or any other person may contribute to your HSA, even if you are self-employed or unemployed. 

What is the HSA contribution deadline?

You or your employer may are able to make HSA contributions (regular and catch-up) any time during a taxable year and up to/including your federal income tax return due date (excluding extensions) for filing tax returns for that year. That means most years’ contributions must be made on or before April 15 of the following calendar year.

Does CardValet work on Android phones and iPhones?

Yes. CardValet works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

Does CardValet reflect the card status?

Yes, the Card Details screen displays the Card Status.

Does CardValet work for ATM cards?

No, CardValet currently supports debit and credit cards.

How long does the CardValet app stay logged in if I don’t log out?

The app automatically logs you off in 10 minutes.

How will my name appear on the card within the CardValet app?

Names are displayed as your last name then first name (e.g. SMITH JOHN.)

What does password reset token mean within the CardValet app?

Heartland Bank does not use tokens, so when you request a reset, you will receive an email with a temporary password.

Within CardValet, why are the withdrawal and purchase limits not displayed in the Card Details screen?

We are currently not able to display these fields.

As part of the registration, CardValet may ask you to enter the amount of a Pin-based transaction from the past 72 hours. What if I didn't make a PIN'd transaction? What if I simply signed?

In the event that you do not have an email or SSN on your cardholder record, you will be requested to perform a PIN-based transaction. The amount entered is compared to your historical transaction data. The PIN-based transaction may be performed at an ATM or by making a purchase.

Can multiple cards be linked to one registered CardValet account?

Yes, you can register multiple cards within a single CardValet app. Additional cards can be added within the “Manage Portfolio - Add Card” screen. Only the standard Heartland Bank card design will appear.

How many cards can I register within a single CardValet application?

There is no limit.

If I (as a parent) register a card for my child, what stops my child from changing the CardValet controls placed on the card?

Each person who registers a card will have access to controls and alerts for the card. In many cases, the child will not know about CardValet unless you share the information.

If I have two cards from different financial institutions that support CardValet, can I register both cards with CardValet?

You must create a unique login account for each financial institution. Each login account is applicable for a single financial institution. On the login page, the logo of the last logged-in financial institution appears.

On CardValet, if my address is longer than 20 characters – what should be entered?

You should enter the first 20 characters of the street address.

When I receive a reissued or replacement card, will I need to update my cards within the CardValet application?

Yes. If the card number is new, then you must “add” the new card number to your profile. In addition, you may delete the old card by accessing Settings > Manage Portfolio.

When loading more than one card within the CardValet app on a device, what type of information do I need in order to register each card?

You need to enter the same level of detail entered for the original card. This information generally includes the card number, address, ZIP code, expiration date, and CVV/CVC code. Secondary authentication includes: security token sent in an email, last 4 digits of your social security number, or a PIN’d transaction amount performed in the past 72 hours. Multiple individuals can register the same card as long as you know the card details. Typical examples of multiple individuals registering one card include: parents and dependents; spouses; and employers/employees.

I can download a card on multiple devices in CardValet, but I'm asked which device is "primary." Why assign a primary device? Can I make changes to the settings from the non-primary devices?

The primary device is used to track the GPS for “My Location” alerts and controls and all merchant and threshold alerts will be sent to the primary device. All devices that have registered a particular card can view or change the CardValet settings for that card. Controls (including the “On/Off” setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing “Settings - Primary Device.”

A region has been set on the map in my CardValet app. Does this mean my card can only be used exactly in this region?

The region shows the approximate area where the card can be used. CardValet can typically map the transaction down to a zip code or city. If the city or zip code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a zip code or city, in which case CardValet will default to a state-level match.

Are CardValet alerts sent as email or “push” notifications to my device?

CardValet alerts are sent as push notifications to your phone. The alerts also display under “Messages” in the CardValet app.

Can I turn on My Location for a dependent’s card in CardValet? How will it work?

My Location is only effective for the enrolled user. To limit your dependent’s card, you can use the Region feature to set usage preferences for where the card can be used. Set location preference to “Region” in the drop down menu, then “Add” a “New Region” to set the map to the area where the card may be used.

Using CardValet, can I block all international transactions?

Yes. International transactions can be blocked using the “International” location control. Transactions will be limited to the United States.

How are controls established for various merchant types in my CardValet app?

Specific merchant types have been created within CardValet, and these merchant types can be used for controls or alerts via the “Alert Preferences” or “Control Preferences” screen. Each of the merchant types contains various merchant category codes (MCC). Please note that it is possible for a retailer to forward a MCC that may differ from the CardValet merchant type classification. Merchant types currently supported include: Department Store; Entertainment; Gas Station; Grocery; Household; Personal Care; Restaurant; Travel; and Others.

Can I turn the low balance alert off in CardValet?

The low balance alert is controlled on a cardholder level. It cannot be turned off by client/card prefix.

For CardValet, how do I turn off notifications at certain times such as when I am sleeping?

You can set the “Do Not Disturb” time that will suppress notifications during the set times. Some notifications will still be delivered, for example any transaction denial or any transaction that is a card-present authorization.

How long does it take for a control or alert setting to take effect in CardValet?

Control settings take effect as soon as the “Updating information” message in the app stops.

In CardValet, if I set multiple alerts and a transaction violates these alerts, will I receive a separate message for each alert?

No, the alerts are consolidated into one message. For example, if the message has violated “Threshold” and Location settings, then you will see only one alert and not multiple alerts.

If My Location is set in CardValet, but the primary device is off, will transactions be denied outside of the “My Location” area?

CardValet ignores location information that is more than one (1) hour old. So, if your phone is off for more than an hour, My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

If I set an alert for international transactions in CardValet and no controls are set, will I get alerts for international transactions regardless of whether the transaction is blocked or successful?

Yes, an alert is generated regardless of whether or not a control preference is set.

What exactly is the range of the “My Location?” controls in CardValet, and will this control setting impact internet transactions?

The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as “primary” within CardValet. These controls impact “card present” transactions only, therefore internet transactions are not impacted.

Regarding CardValet, what happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?

CardValet performs a proximity check at the granularity of zip code or city, so if the merchant is close to home, the transactions will still go through.

When is a low balance alert generated in CardValet?

CardValet updates the balance under two conditions: (a) when you log into CardValet and (b) when you tap “Refresh.” Even if the balance has fallen below the threshold that you set, it is only updated when you log into the app or tap “Refresh,” which then triggers the alert.

Will location controls, merchant controls, threshold controls, and turning the card “Off” impact previously authorized recurring transactions in CardValet?

Previously authorized recurrent payments will continue to process and will bypass the CardValet edit checks.

A threshold limit of $50 has been set in my CardValet app and now I can’t fill gas in some stations. Why?

There are some merchant types where a merchant will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance, the pre-authorization amount must meet the threshold spend limit.

A threshold limit of $50 has been set in my CardValet app, but I can fill gas in some stations for more than $50. Why?

CardValet controls are only invoked during authorization of a transaction. In some cases, such as Gas Stations, a card may be tested for validity by doing a $1 pre-authorization, and the actual transaction amount is charged to the card after the transaction. Some gas stations will pre-authorize for a maximum amount, e.g. $126, and some gas stations will check validating, e.g. $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.

Does the CardValet app show recent transaction history?

Yes, the app shows the last 50 card-based transactions posted within the last 30 days.

What type of transactions display in CardValet?

CardValet only shows the transactions that are performed with your card. It does not show the transactions that are done on the account without using your card, such as teller transactions or bill pay on an account.

Why are balance inquiry transactions generated when I log on to the CardValet app?

When you log on to the CardValet app, a Balance Inquiry transaction is performed to retrieve and display the balance. A balance inquiry is performed on every account listed in the cardholder record. The app will not initiate more than one balance inquiry within 30 minutes even if you press the Refresh button.

Will the balance be updated to include teller transactions in my CardValet app?

Your balance will be updated to reflect teller transactions if the account processor supplies the updated balance. The balance is updated the next time you log into CardValet.

Fixed rate or an adjustable rate (ARM)?

With a fixed rate loan, the interest rate stays the same over the life of the loan. If you are committing to a forever home, a fixed rate may be the best option.

An adjustable rate mortgage has an interest rate that is fixed for a specific amount of time, then will go up or down based on an external financial index. This is a good option if you plan to sell your home before the rate becomes variable.

How can I Pre-Qualify for a mortgage?

  • Online prequalification
  • Call our Mortgage Department at 614.490.7214
  • Stop in at any Heartland Bank location

Once pre-qualified, you’ll know how much you are eligible to borrow, thus making your shopping easier. Sellers also appreciate pre-qualified buyers.

What is an appraisal?

An appraisal is a property valuation completed for a fee by a licensed or certified, third party professional. It is based on the opinion of the appraiser with respect to the market value of the property being considered.

Why should I refinance?

  • You are interested in a lower monthly payment
  • You would like a lower interest rate
  • You would like an adjustable rate or a fixed rate
  • You want to refinance for a higher mortgage to pay off debts or obtain cash
  • You want to change the term of your current mortgage

Do I need a property/home appraisal?

An appraisal will be needed in almost every situation.  The market value of the home you want to purchase is set by the appraisal.  We need to be sure that the house is worth what you are requesting for a loan as it is the collateral for the loan.

Will I receive a copy of the appraisal?

Yes, as an applicant, you are given copies of all completed appraisals on the property of interest.

What does "market value" mean?

Market value is the amount a buyer is willing to pay for a property and the amount a seller is willing to accept for a property in the marketplace. An appraiser will give his opinion on the market value of a property.

What is a comparable sale?

Comparable sales are used by appraisers to determine an accurate property market value. They are properties that have recently sold with qualities similar to the property under consideration. The appraiser is responsible for choosing properties that best reflect the local marketplace and closely match the desired property.

How fast will I get my funds for a mortgage, refinance or home equity line of credit?

For a mortgage, the funds are available when you close your loan. For a refinance or home equity line of credit, funds are available on the fourth business day after signing the loan documents. There is a three day waiting period when you have the right to revoke your application.

What is the difference between interest rate and APR?

An interest rate is comparable to a fee for borrowing the funds disbursed by a loan. The APR (annual percentage rate) is the total fee including interest, points and bank fees expressed in an annual rate.

What is pre-paid interest?

Pre-paid interest is interest paid in advance. It is the daily interest cost that begins accumulating on your loan closing date until the end of the month of your closing.

You are responsible for this amount at closing as your first monthly mortgage payment will consist of the full month’s interest of the month prior to your first payment. For example, let’s say you closed your loan mid-January.  If your first payment is due March 1st, that payment will include the interest for February. As interest is standardly paid in arrears, rather than having a first payment that includes a month and a half interest, we collect for the partial month at closing.

How do I cover my closing costs?

You are responsible for the closing costs at the closing of your loan. Often, the seller is asked to cover a portion and you will need to cover the balance (or the full amount depending on the offer made by the seller). You can speak with your Loan Officer regarding these costs as there are times when they can be absorbed into the total loan amount.

Explain closing costs?

These are costs to you for completing your loan. They can include title insurance fees, attorney fees, pre-paid interest and documentation fees. Additional fees are possible based on the specifics of the individual customer.

We provide a Loan Estimate explaining your closing costs during the application process. After approval and before closing, we will provide you with a Closing Disclosure. This document details all of the costs, credits and fees required to complete the entire loan process.

What are my monthly mortgage payments based on?

  • Principal and Interest
  • Mortgage Insurance (if required, often called PMI)
  • Real Estate Taxes and Insurance

Is a down payment required for my mortgage?

Most often, some form of down payment is required. Heartland Bank offers low down payment options for several mortgage programs. Program qualification depends on each individual situation and your needs.

Explain PMI?

PMI stands for Private Mortgage Insurance. It is usually required if you have less than a 20% down payment on your new property.  The monthly payment for this insurance is usually included in your monthly payment.  This can often be dropped when the lender is comfortable with the amount of equity achieved over time.

How can I lock-in my interest rate?

If this is your first mortgage, Heartland Bank can lock-in your interest rate once your loan is approved. Speak with your loan officer for specific details.

What is the LTV ratio?

LTV means loan-to-value. This is calculated by dividing the mortgage amount by the property’s market value. The ratio is used to determine if PMI is required and can be used in figuring your interest rate. The market value used is the lesser of the appraisal value versus the purchase price.

How do I know what my prospective home is worth?

Ultimately, this is determined by the appraisal.  However, you could check online real-estate resources to verify what homes in the neighborhood are selling for.  It is also possible to check local auditors' websites for recent tax information.

Is mortgage interest tax deductible?

First, we recommend that you consult a tax advisor with questions on whether the mortgage interest will be tax deductible in your specific situation. The interest may be tax deductible, but each situation is different and must be addressed as such.

What factors will determine if I am approved for a loan?

Our underwriting department will look at:

  • Property value
  • Credit history
  • Credit score
  • Your debt-to-income ratio

What determines my interest rate on my mortgage?

  • Credit history and credit scores
  • Daily changes in the market
  • Specific individual qualifications
  • Purchase or refinance
  • Value of the property
  • Mortgage amount

What is Escrow?

Escrow, for mortgage purposes, is a holding account with us for your taxes and any insurance premiums, including homeowner’s, flood and PMI.  It is an account where we will hold what we collect monthly to fulfill the above mentioned payments. Your annual payments for the taxes and insurance is divided by 12 and added to your monthly principal and interest amount. On their respective due dates, we will send these payments on your behalf, thus relieving you of this worry.

Is Escrow required on my loan?

Escrow is not always required. Again, it often depends on:

  • Loan program chosen
  • Down payment amount

What bills are paid out of an Escrow?

  • Real estate taxes  
  • Required insurance premiums (homeowner’s, flood insurance and/or PMI)
  • Does not pay association fees, non-required insurance premiums, additional tax bills or any taxes that are non-real estate unless included on your real estate tax assessment.

How will you determine how much my property tax and insurance payments will be?

Your homeowner’s insurance company will provide figures for insurance costs. For the tax portion, we will estimate the annual taxes bases on the most recent tax documents available for the property.

Will the monthly amount you collect for my escrow account change?

We will complete an annual review of the Escrow based on the anniversary date of your loan, unless we, or you as the customer, believe that there will be a significant change in the amount due, at which time we may complete a review before the anniversary date. If there are increases/decreases to taxes or insurance, we will notify you with an Escrow Account Disclosure Statement reflecting any changes.

Are my depository funds FDIC insured?

FDIC insurance covers all deposit accounts, including:

  • Checking accounts
  • Savings accounts
  • Money market deposit accounts
  • Certificates of deposit

The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. FDIC insurance does not cover other financial products and services that banks may offer, such as stocks, bonds, mutual funds, life insurance policies, annuities or securities. To learn more, contact the FDIC toll free at 877-275-3342 or visit

What is the FDIC?

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. The FDIC protects depositors of insured banks located in the United States against the loss of their deposits if an insured bank fails. Any person or entity can have FDIC insurance coverage in an insured bank. FDIC insurance is backed by the full faith and credit of the United States government.

What kind of career opportunities do you have available at Heartland Bank?

Please visit our Career Opportunities page for information about employment with Heartland Bank. Heartland Bank is an Equal Opportunity Employer. 

How do I export history into Quickbooks, Quicken or other accounting software?

You can export 90 days of history by following these steps:

  1. Access your account through Online Banking
  2. Select the icon with the arrow pointing down and horizontal line
  3. Select the appropriate export format and click Submit
  4. Follow the instructions on the export page to save the file and access through your accounting software.

How far back can I go when exporting history to my accounting software?

You can go back one year when exporting history from your Heartland Bank online banking to your accounting software.