You will be able to review 12 months of history in your mobile app.

Log in to Online/Mobile Banking, under the main menu on the left, click Settings > Security Preferences. On the Security Preferences page, choose the option of Change Password, Change Login ID or Secure Delivery. Follow the on-screen instructions and be sure to click the blue bar at the bottom to submit the changes.

Logins are alphanumeric with a minimum length of 6 characters and maximum length of 30 characters and NO special characters.

Log in to Online/Mobile Banking, under the main menu on the left, click Settings > Security Preferences. On the Security Preferences page, choose the option of Change Password, Change Login ID or Secure Delivery. Follow the on-screen instructions and be sure to click the blue bar at the bottom to submit the changes.

• Alphanumeric with a minimum length of 8 characters
• Must contain at least 1 number but CANNOT start with a number
• Must contain at least 1 of these special characters $  !  ~  &  =  #  @
• You cannot use your last 10 passwords

Yes, Heartland Bank’s Mobile Banking app can use the Touch ID security if you have Touch ID enabled on your mobile phone. 

Make sure the Remember Username option is enabled on the login screen of Heartland Bank’s mobile app.

Yes. There are no restrictions on cell phone carriers.

Yes. If your mobile device is set up with SMS text message service, you can still interact with Mobile Banking through text messages.

Yes. Mobile Banking uses the same multi-factor authentication security as your Online Banking account. You will be asked to answer one of your Online Banking security questions every time you log in to Mobile Banking because most cellphone browsers can’t store cookies.

Yes. Transfers made via Mobile Banking are immediate.
 

Please email us at info@heartland.bank or call Client Services at 1-800-697-0049.