How do I enroll in Online Banking?

From our homepage, www.Heartland.Bank, click on the Enroll in Online Banking link in the blue Login Box and simply complete the application

How do I enroll in eStatements?

Just follow these easy steps:

  • Log in to your Online Banking account
  • Select Statements
  • Select Manage eStatements
  • Select “Edit” and make the desired changes for each of your accounts listed
  • Select “Submit”
  • Select “Accept”

How do I view and print eStatements?

Just follow these easy steps:

  • Log in to your Online Banking
  • Select Statements
  • Select the date range to view, or leave the default dates to access the last 12 statements
  • Select the desired statement
  • To print the statement, click the print icon in the upper right corner of the page

What do I do if I forget my Login ID?

Call Client Services at 1-800-697-0049 during business hours to re-set your Login ID.

How do I change my email or mailing address?

Just follow these easy steps:

  • Log in to your Online Banking account
  • Select Other Services
  • Update any desired contact information
  • Select “Submit”
  • Select “Confirm”

What do I do if I forget my Password?

Click on the ‘Forgot Password’ link in the Login Box on the home page of www.Heartland.Bank.  A temporary password will be sent immediately to the email address on file.

How do I re-order checks online?

  • Log into your Online Banking account
  • Select Other Services
  • Select Re-order Checks and you’ll be redirected to the Harland Clarke website to complete your order

How can I place a stop payment on a check or ACH transaction?

  • Log in to your Online Banking account
  • Select Other Services
  • Select Stop Payment and fill out the requested information

How do I transfer money between Heartland Bank accounts via Online Banking?

  • Log into your Online Banking account
  • Select Transfers
  • From the drop-down menu, select the account you’d like to transfer from
  • From the next drop-down menu, select the account you’d like to transfer to
  • Enter the amount of the transfer
  • Enter the transfer date
  • From the drop-down menu, select the frequency
  • Click “Submit”
  • Click “Confirm”

How do I transfer money between a Heartland Bank account and a non-Heartland bank account?

  • Log into your online Banking account
  • Select Transfers
  • Select Recipients
  • Click “Add a Recipient”
  • Click “An account at another Bank or Credit Union”, then click “Next”
  • Accept the Terms & Conditions by clicking “Agree”
  • Read the ‘An Account at Another Bank’ message box explaining the micro-deposit process
  • Enter the information for each required field
  • Click “Create”

When will the transfer be applied to the receiving account?

Transfers between checking and savings accounts must be made before 8:00 p.m. EST to be included on that business day’s transactions.  Transfers made from a checking or savings account to a Heartland Bank loan account must be submitted before 4:00 p.m. EST to be included in that business day’s transactions.

How do I export history into Quickbooks, Quicken or other accounting software?

You can export 90 days of history by following these steps:

  1. Access your account through Online Banking
  2. Select Export History
  3. Select the appropriate export format and click Submit
  4. Follow the instructions on the export page to save the file and access through your accounting software.

How far back can I go when exporting history to my accounting software?

You can go back 90 days when exporting history from your Heartland Bank online banking to your accounting software.

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