How can I see my entire account number in Online Banking?

In your Online Banking, click on one of your listed accounts, then choose the Details tab under the account name.  The account number, along with many other helpful items, will be listed on the page for your convenience.

How can I remove an external account from my Online Banking?

In your Online Banking, go to Settings>Account Peferences>scroll to account>remove account.

When establishing the external account in my Online Banking, how much time will I have to verify the micro deposit?

The micro deposit verification expires after 14 days.

How do I enroll in Online Banking?

From our homepage, www.Heartland.Bank, click on the Enroll in Online Banking link in the blue Login Box and simply complete the application

How do I enroll in eStatements?

Just follow these easy steps:

  • Log in to your Online Banking account
  • Select Statements on the left
  • Select Statement Delivery
  • Choose the “Edit pencil” for the account to be changed
  • “Delivery Preferences box will appear
  • Select “Delivery Type from the dropdown and click "Save."

How do I view and print eStatements?

Just follow these easy steps:

  • Log in to your Online Banking
  • Select "Statements," then "View Statements" on the left
  • Select the account from the dropdown menu
  • Select the desired Date (document type will default to PDF)
  • Click "Get Statement"
  • To print the statement, click the print icon in the upper right corner of the page

What do I do if I forget my Login ID?

Go to Heartland.Bank, and in the blue login box on the left, click "Forgot Login."

How do I change my email, mailing address, home phone, work phone or cell phone?

Just follow these easy steps:

  • Log in to your Online Banking account
  • Select "Services," then "Update Contact Info"
  • Choose which account to change or select all
  • Update the desired information
  • Click "Submit"

What do I do if I forget my Password?

Click on the ‘Forgot Password’ link in the Login Box on the home page of www.Heartland.Bank.  Follow the on-screen instructions for verification using a One-Time-Pin (OTP) and then the instructions for creating a new password.

How do I re-order checks online?

  • Log into your Online Banking account
  • Select "Services"
  • Select "Check Reorder," read the note at the top
  • If you see an account(s) listed, select the appropriate account and then you’ll be redirected to the Harland Clarke website to complete your order
  • Follow the instructions if there are no accounts listed

How can I place a stop payment on a check or ACH transaction?

  • Log in to your Online Banking account
  • Select "Services"
  • Select "Stop Payment" and provide the requested information
  • Click "Request stop payment"

How do I transfer money between my Heartland Bank accounts via Online Banking?

  • Log into your Online Banking account
  • Select "Transfers," then "Transfer Funds"
  • Enter the information requested
  • Click "Transfer Funds"

How do I transfer money between a Heartland Bank account and a non-Heartland bank account?

  • Log into your Online Banking account
  • Select "Transfers"
  • Select "Add External Account"
  • Follow the instructions and be ready to provide your full account number, account type and routing number from the other institution
  • Click "Continue"
  • This will initiate two "micro" deposits to your external account and in 1-2 business days you will be asked to verify these amounts

When will the transfer be applied to the receiving account?

Transfers between checking and savings accounts must be made before 8:00 p.m. EST to be included on that business day’s transactions.  Transfers made from a checking or savings account to a Heartland Bank loan account must be submitted before 8:00 p.m. EST to be included in that business day’s transactions.

How do I export history into Quickbooks, Quicken or other accounting software?

You can export 90 days of history by following these steps:

  1. Access your account through Online Banking
  2. Select the icon with the arrow pointing down and horizontal line
  3. Select the appropriate export format and click Submit
  4. Follow the instructions on the export page to save the file and access through your accounting software.

How far back can I go when exporting history to my accounting software?

You can go back one year when exporting history from your Heartland Bank online banking to your accounting software.

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