What are Micro Deposits?

Micro Deposits are automated processes used to verify external account transfer capabilities. These external accounts are verified by an initial transfer of two small “micro” deposit amounts over two or three days. This process allows the customer to verify and add external accounts safely without having to contact the Financial Institution directly.

What is a Bank-to-Bank (B2B) External Transfer?

External Accounts are checking or savings accounts that are owned by you at another financial institution.  Retail customers can manually add their checking or savings accounts held at other Financial Institutions to Online Banking by supplying the exact ABA routing number, account number and account type.  Micro Deposits are sent to the external account for verification.  This service is not intended for one person to pay another.  Those transactions should use the existing PopMoney feature.

What are Micro Deposits

Micro Deposits are automated processes used to veryify external account transfer capabilities.  These external accounts are verified by an initial transfer of two small "micro" deposit amounts over two or three days.  This process allows the customer to verify and add external accounts safely without having to contact the Financial Institution directly.

How do I add an external checking or savings account?

In Online Banking under the Transfer > Recipients menu, click the Add a Recipient button.

Click the button next to An account at another bank or credit union then click Next.

Accept the Terms & Condistions disclaimer by clicking Agree.

Read the An Account at Another Bank message box explaining the micro deposit process then click Continue.

Enter the information for each required* field and check the box next to the option(s) you want, then click Create.

How do I verify the External Account?

Access your external account and write down the two micro deposit amounts. Return to your Heartland Bank Online Banking and click the Transfer > Recipients tab to view the Manage Recipients page. Click the “verify” link next to the external account you wish to verify. Enter the two micro deposit amounts in the “Amounts” fields and click the “Verify” button. If the correct amounts are entered, the external account will change to a verified status. If the amounts are incorrect, Online Banking will display a message and require you to repeat the verification steps. Note: You are allowed a maximum of 3 verification attempts.

You have 7 calendar days to complete the verification process.

When will the micro deposits appear in the external account?

The micro deposits will appear in your external account in 2-3 business days after the external account is set up in Online Banking.

What is One-Time Pin (OTP)?

One-Time Pin (OTP) is a layer of security to protect your account and mitigate any potential financial loss by fraud. A OTP pin is a system generated code that is required to complete certain types of processes or transactions.  Every time you submit an external transfer request, you will be required to get and enter the OTP code.  The first time you log into your Online Banking account, you are required to enroll in OTP to establish your desired options for receiving the OTP.   The OTP can be sent as an automated call, text messages or email. 

Do I have to enroll in mobile banking to receive the OTP in a text message?

  No, but you must enter your cell phone number during the OTP enrollment process to receive the OTP in a text message.

Is there a fee to send external transfers?

There is no fee for retail customers to transfer funds to/from an external account. Authorized Business customers will be charged a $5.00 per transfer fee when transferring funds to/from an external account.

What are B2B external transfer transaction limits?

Retail customers transaction limits for external transfers are $750/transaction, $750/day, $1,500/week and $2,000/month.  Authorized business customers transaction limits for B2B transfers are $2,500/transaction, $2,500/day, $5,000/week and $10,000/month.

When do the limits for external transfers reset?

External transfer limits are reset on the first day of every month.

How long will it take for an external transfer to take place?

External transfers are generally completed on the 2nd business day following the submission date. (i.e. If you request the external transfer on Monday, your transaction should be completed by Wednesday.)

Where can I find the transaction limits for external transfers?

The transaction limits for external transfers can be found inside the Online Banking system at the bottom of the “Transfers” page.

How do I add an external account?

In Online Banking under the Transfer > Recipients menu, click the Add a Recipient button.
Click the button next to An account at Another Bank or Credit Union then click Next.
Accept the Terms & Conditions disclaimer by clicking Agree.
Read the An Account at Another Bank message box explaining the micro deposit process then click Continue.
Enter the information for each required * field and check the box next to the option(s) you want, then click Create.

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