Devoted to lending in Central Ohio for just around 40 years, Marc Ridgway is proud to have spent the last 10 with Heartland Bank as a Vice President, Commercial Relationship Manager at the Reynoldsburg and Wilson Road branches. Marc has had the same position since he began his career at Heartland, but initially, he worked in special assets.
In his role as a Commercial Relationship Manager, Marc manages a portfolio of customers with over 250 loans totaling $60 million, all while taking care of each customer’s various needs. Referring to his customers, Marc shares, “We will be there for you; we will not run when things are not going well for you and your business - we will be there in the good times and the bad. We might not be able to lend you money, but we will help you get to the point where we can. We want to see you be successful. It is our reason for doing what we do.”
Marc goes on to explain his commitment to Quality and Excellence, an award given to associates by associates for demonstrating exceptional customer service. “You don’t take your responsibilities lightly, for both the customer, shareholders and fellow employees. You do the right thing always, even when people are not looking.” Marc also participates in those extras, not necessarily because he’s expected to, but because he wants to – the Money Matters Free Financial Summit, the Tomato Festival, Reynoldsburg Farmers Market and Food Truck Festival. Marc is passionate about greeting guests at these events and sharing the Heartland Bank story whenever possible.
Marc does have his own story though, and it includes his wife, Sue, 5 children, 4 grandchildren, 2 Dachshunds and 2 cats. He attended The Ohio State University and has a B.A. in history. Marc loves sports, Ohio State, anything with his four grandchildren, and Hallmark movies. Additionally, he is extremely proud to be a second-generation banker. Not only was his father a banker, his daughter Katie now works at Heartland in the Commercial Banking department as the Commercial Relationship Coordinator Supervisor.
Thus, Marc views these last stages of his career as priceless because of the new bond with his daughter. “This is a special time for me. I am near the end of my career but having my daughter here at the same time is special. I know that my dad is smiling up there, with her joining me here at Heartland. I guess you could say her being here too is the icing on the cake.”
Marc shares his life lessons for those to follow in his Heartland footsteps, “Be thankful for what you have here, the grass isn’t always greener on the other side. Take it from someone who knows. This is a great place to work, where we are not taken for granted as an employee and our ideas are listened to. So, keep sharing what you think and letting them know your ideas.”