Your Opinion Matters!

We want your banking to feel good – tell us all about it!

Let your opinion be heard! We are constantly striving to provide the ideal experience for our clients, and your input helps us to define that experience. Our words and your words are what we live by, and we truly believe that banking should really feel good.

Please let us know what you think. We are so devoted to providing a quality experience that we have provided several ways for you to leave us feedback. Take our quick survey or share your “Heartland Story” by leaving a review on Google, Facebook or the BBB.



This is exactly what it says – a survey with results that go straight-to-the-top! Our executive team wants to know how you feel, how our branches are performing and how we can improve. We value your response when your experience is good, and we act on your response when things are not so good.

 Click here to take our Straight-To-The-Top survey.



How to leave a review: 

Click below to provide a Google review for your specific branch:

Capitol Square, Clintonville, DelawareDublin, Ft. Mitchell, Ft. Thomas, Gahanna, Grove City, Hilliard, Johnstown, KenwoodNewark, Pickerington, Reynoldsburg, Stygler Road (Gahanna), Union, Upper Arlington, West Columbus (Wilson Road), Westerville & Whitehall


  1. Open your internet browser > Search “Heartland Bank” on Google. Make sure you’re signed into your Google account*
  2. Scroll down until you see the Write a Review button on the right-hand side > Click Write a Review
  3. You will be given the option to provide a star rating and feedback on your experience with our branch
  4. Click Post

*You must have a Google account to leave a Google My Business review.



How to leave a recommendation:

  1. Go to Heartland Bank’s Facebook review section here
  2. Under “Do you recommend Heartland Bank?” on the left-hand side, click “Yes” or “No”*
  3. Next, write your recommendation. You can also select any of the tags to recommend specific features of the business
  4. Click Post

*You must have a Facebook account to leave a recommendation on Facebook.


Better Business Bureau (BBB)

How to leave a review:

  1. Click on our Heartland Bank profile here
  2. Click on the Submit a Review button on the right side of the page
  3. Add your review and star rating
  4. Click Leave Your Review


We look forward to seeing your feedback! Thank you.