Payoff Requests

Let’s get you the numbers you need…


Looking for loan payoff information? We are here to help you get the information you need quickly and get you on your way! Listed below is the contact information needed to request a payoff amount for your loan at Heartland Bank.


Consumer Loans

To request a payoff for mortgage or personal loans (auto, boat, RV, HELOC, etc.) online: 

1.  Download the request form below:

**(If your form does not submit, please be sure you have downloaded by saving the PDF. If you do not have a PDF reader, you can download one from Adobe for free:




2.  Complete the form online (title companies send to Borrower to sign) 

3.  Submit form and send email to us at Loan.Servicing@Heartland.Bank 


Commercial Loans

Please call (614) 490-7260 or email commercialRC@Heartland.Bank.


You may also request a payoff in person or call (614) 552-0511 if you need assistance.


Please Note:

  • Normal return time is 72 hours, please see form for rush option
  • There will be a $50 duplicate request fee for each additional payoff statement requested
  • Borrower's signed authorization is required to process a payoff request
  • Other borrower authorization forms may not be accepted