Payoff Requests

Let’s get you the numbers you need…


Looking for loan payoff information? We are here to help you get the information you need quickly and get you on your way! Listed below is the contact information needed to request a payoff amount for your loan at Heartland Bank.


  • For mortgage and personal loans (auto, boat, RV, HELOC, etc.):  call (614) 552-0511


If you need any additional information, please call our Client Services Specialists at (800) 697-0049 during regular business hours.

  • Payoff Request Form

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      Normal return time is 72 hours. If a Rush is requested, payoff will be returned within 24 hours for a $50 fee. Do not request a payoff unless the new loan is approved. There will be a $50 duplicate request fee for each additional payoff statement we send. Payoff requests from title companies must be made through the website. Requests from borrowers may be through the website, in person or by phone.

      Borrowers' signed authorization is required to process a payoff request. Please click here for the required authorization form. Other borrower authorization forms may not be accepted. The authorization form should be returned by email to

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