Many Heartland bankers join the Heartland family with previous banking experience from other institutions. Whether it is the family atmosphere or the community banking devotion that entices them to join the Heartland team, one thing is for certain, they are confident individuals that often have devoted clients that follow right behind them. High Five to Jetta Berry for her contributions to the Heartland family!
Jetta began her career at Heartland Bank as a “Gold” Customer Service Representative. Gold indicated a higher level based on her previous, impressive banking experience. Jetta is currently a Universal Banker at the Wilson Road branch office. “My responsibilities here at Heartland Bank are to build and retain banking relationships on both consumer and business levels. I can also be found working behind the line running transactions when needed and taking care of maintenance issues for customers,” shared Jetta when she was asked to briefly explain her day-to-day at Heartland.
Jetta has an identifiable personality; she is charming and sincere leading to a following of loyal customers. “I have been in banking for 21 years, and I am so proud to have customers that followed me and trust me to handle their financial needs.” Jetta is committed to building great relationships with customers and growing with Heartland Bank. When Jetta started her career with Heartland, there were 11 branches. Currently, there are 16 full-service Central Ohio locations.
“I absolutely love working at Heartland, you get to know your co-workers, and it’s like we’re family,” said Jetta when she shared what her advice would be for new Heartland associates. Jetta also believes in Quality and Excellence, an award given semi-annually by associates to associates who display outstanding qualities in their day-to-day work ethic – “To me, it means going the extra mile to help other departments, branches and customers by providing the best service in an accurate and timely manner.” This goes hand-in-hand with her belief in a personal relationship. “Clients should choose Heartland because we truly care; we like getting to know you and your family and doing what is right for you.”
Jetta is not all work and no play. She enjoys country music concerts and traveling to Kentucky to visit family and friends. She is also very active in the Hilltop community where her branch is located. “I have been a board member for Summer Jam West since its inception in 2014, currently serving as treasurer. Our mission is to bring music and permanent art to the Hilltop. Although our festival is in July, we work year-round putting this event together. I joined the Franklinton Kiwanis in 2014 and transferred to the Hilltop Kiwanis Club in 2018. I also volunteer at the annual Hilltop Bean Dinner.”
Jetta is a Heartland banker at heart – always working to welcome new associates, convince new clients to join the Heartland family, and do her part to keep her roots in the community active and spreading. If you’d like to meet Jetta and experience her Heartland hospitality, stop by the Wilson Road branch in West Columbus and tell her the website sent you!