At Heartland Bank, our associates are our assets. In a time when businesses struggle to find and retain committed and qualified employees, Heartland is proud to refer to its associates as family and even prouder to share that many have five or more years of service. Eric Schworm is one of those assets, and as he approaches his five-year anniversary, he is one happy camper who plans on growing with the bank!
“Heartland truly is a family,” said Eric as he looked back over his career in Heartland’s Information Technology department. Eric is an application support specialist and system administrator at Heartland and an assistant administrative officer. When hired, he was a desktop support technician. His current duties include setup, support and maintenance of bank applications along with researching, assisting and resolving various core data processing system issues. If that doesn’t keep him busy enough, he also oversees the system access for all of Heartland’s associates and provides day-to-day technical support.
When asked what advice he would give to new associates, Eric responded, “Don’t be afraid to learn. There is always something new that can be learned.” Eric came to Heartland with an impressive resume which includes a bachelor’s degree in business administration from Mount Vernon Nazarene University graduating Cum Laude and an IT certification from MyComputerCareer. Eric is a proven learner, carrying that ability with him as his role at Heartland has expanded and progressed.
Although Eric never really assists clients of the bank, he is observant of those who are customer-facing. “At Heartland, you are not just a number. I don’t work at the branches, but when I visit them, you can tell how much our branch employees know about our customers and how much they care.” This is Quality and Excellence at Heartland, acknowledged with an award that recognizes a consistent and outstanding demonstration of excellent customer service, being a team player, helping others and exceeding the expectations of your job duties and responsibilities. For Eric it means, “Taking pride in your work and not being afraid to go the extra mile.” He won this award, voted on by his peers, in 2017.
As the Information Technology environment is very demanding in our device-driven world of today, Eric admits that there are a few things that interest him outside of his work life. “I just recently bought a house – I have plenty of remodel plans. In my free time, I am an avid deer hunter and just overall enjoy being out in nature. I also enjoy going to rock music concerts and I am a big OSU football and basketball fan.”
If you’re looking for a bank that not only views its associates as assets, but its clients too, stop by any one of our 16 branch locations to experience the Heartland family at work!