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Why do I receive Text Banking message errors when I try to request my account balance or transactions?

Text Banking's text message service requires each account in Online/Mobile Banking to have a nickname.  If you have not named your accounts, you will need to in order to use this service. When creating nicknames in Online/Mobile Banking, use only FOUR characters.

Are Text Banking commands case-sensitive?

No.  Whether you text BAL or bal, you will receive a response with your account balance information.

What should I do if I don’t get a response to a Text Banking request?

Confirm that you sent your request to 226563.  Be sure to check keywords and any additional information required (nickname, command, etc.).

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