What is Popmoney?

Popmoney allows you to Pay Other People (POP) anywhere, anytime, through the Bill Payments feature in Online Banking.

How does the service work?

You can send money using only the recipient's email address, mobile number or bank account. First, you will be prompted to enter basic information:

  • add a contact
  • dollar amount
  • desired date to send the payment

Once you confirm the payment transaction, an email notification will be sent to the recipient with instructions on how to accept the payment.

Do I have to be enrolled in Online Bill Pay to access Popmoney?

Yes, once you are enrolled in Bill Pay, you will see a Popmoney tab for access to the service.

Are there daily / monthly dollar limits for sending payments via Popmoney?

Yes, Popmoney displays the individual daily and monthly limit information for you.

Is there a minimum payment amount?

$5.00 is the minimum payment. 
As a security feature for payments of $100.01 or larger sent to an email address, the recipient is asked to verify ownership of their phone number when receiving and depositing the payment.

Is there a fee?

There are no fees to send or receive money.

How much time does the recipient have to accept the payment?

The recipient has 10 calendar days to collect the payment. Email reminders are sent on the 3rd and 7th days.

What if a payment is unclaimed?

If the payment is still unclaimed by the recipient at the end of the 10th day, you, as the sender, will receive a refund within 2 business days for the payment.

What are the processing cutoff times?

All Popmoney payments will be processed as next day payments when they are sent to an email address, mobile number or to a receiver who has automatic deposit enabled, provided that the payments are scheduled prior to 7pm PST (Pacific Standard Time).

How do payments process?

Payments will debit your account on the scheduled Send Date, and the credit will appear in the recipient's account in 1-2 business days after accepting the payment.

What if there are insufficient funds on the Send Date?

If a payment is returned due to insufficient funds, a second attempt to debit the account will occur. If the payment is returned a second time, Popmoney and Online Bill Pay will be frozen, and you will receive instructions to call Popmoney at 855.237.7247.

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