How do I enroll in Online Bill Pay?

You must be enrolled in Online Banking to use the Online Bill Pay function.  

From inside Online Banking:

  • Click "Payments," then "Pay Bills"
  • Complete the onscreen instructions to enroll your primary account. You can add additional accounts after the primary account has been enrolled.

How do I add a company/biller to Bill Pay?

  • Click on "Payments" on the left
  • Click "Pay Bills" 
  • Click the blue box labeled "+Payee" on the left of the payments screen
  • Follow the instructions to pay a company or person

When does the money get withdrawn from my checking account for a Bill Pay payment?

The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination. There are two ways payments can be withdrawn from your account depending on who you’re paying. In most cases, funds will be deducted from your account on the pay date you specify. For some billers, such as some small businesses and individuals, a paper check may be sent. In these cases, the money will be deducted from your account at the time the biller deposits or cashes the check. This is no different than if you had written a paper check.

Are all my payments sent electronically if using Online Bill Pay?

We cannot guarantee that 100% of your payments will be sent electronically. Some billers cannot receive payments electronically. Keep in mind that whether the payment is sent electronically or as a paper payment, the service delivers the payment to the biller on the scheduled pay date.

When does a biller in my Online Bill Pay receive my payment?

The biller receives the payment on or before the scheduled pay date you specified. Some billers may not always credit your account on the same day that they receive the payment. Allow for extra time in this situation so the payment is not considered late.

In my Online Bill Pay, how can I stop a scheduled payment?

All online payments can be canceled before they are processed (at least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are as follows: go to Online Bill Payment: under the Pending Payment List on the Payment screen, click the “Edit” link located to the right of the bill to be canceled. Check the box that says, "I would like to stop this payment." Then click "Submit." In the event the bill has already started processing or been processed, this area of the page will show "Processing" or "Processed" and changes are no longer allowed.

Will the Bill Pay payments appear on my bank statement each month?

Yes, all payments made through Online Bill Pay will appear on your checking account statement, displaying the date and amount of the payment.

What are eBills in my Online Bill Pay?

eBills are electronic versions of your paper bills that you can receive through Online Bill Pay. An eBill comes directly from the biller to your Online Bill Pay service. You can view balances, transactions and other statement information in an eBill. Then, you can pay your bill and print it securely online through Online Bill Pay.

Can all of my bills in my Online Bill Pay be presented with eBills?

eBills are available from many companies, but not all companies provide their bills electronically. When one of your billers provides you the ability to view your bills online, you will see the word "Electronic" under the billers name. The biller will also appear under the eBill Connect box on the right of the screen. Click on the biller you would like to set up on eBills and follow the on-screen prompts.

What is an eStatement?

An eStatement is an electronic version of your statement with images available online via the Heartland Bank website, www.Heartland.Bank. You can view and print your statement from your computer.

Why should I enroll in eStatements?

You may no longer want to receive paper statements and realize that you prefer to receive your statements through our Online Banking system. Great reasons to go paperless:

  • Simple – less paper to keep track of
  • Fast – you’ll receive an email notification when your statement is available
  • Convenient – View and print your statements anytime

Do I need to sign up for Online Banking in order to have access to eStatements?

Yes, you must have Online Banking access in order to view your e-Statements.

How do I enroll in eStatements?

  • Log in to your Online Banking account
  • Select Statements on the left
  • Select Statement Delivery
  • Choose the “Edit pencil” for the account to be changed
  • “Delivery Preferences box will appear
  • Select “Delivery Type from the dropdown and click "Save."

When can I view my eStatements?

You can log in to view your eStatements at any time! Your eStatements will be available within 24 hours after your statement cycle ends.

Is there a fee for eStatements?

No. eStatements are a free service once enrolled in Online Banking.

Do I need a new password or Login ID to access my eStatements?

No. Once enrolled in our Online Banking, you will have immediate access to your eStatements.

Will my eStatements look the same as my paper statements?

Yes. Your eStatement is exactly the same as a paper statement.

Will I be able to print my eStatements?

Yes. Once you open the eStatement, you will be able to print your statement just like you print any document on your computer.

How do I change back to paper statements from eStatements?

  • Log in to your Online Banking account
  • Select Statements on the left
  • Select Statement Delivery
  • Choose the “Edit pencil” for the account to be changed
  • “Delivery Preferences box will appear
  • Select “Delivery Type from the dropdown and click "Save."

What is Pay a Friend?

Pay a Friend allows you to send money to other people anywhere, anytime through the Payments feature in Online Banking. You will need to know the recipient's email or mobile number. Initial setup requires a participating debit card.

How does the Pay a Friend service work?

You can send money using only the recipient's email address or mobile number. First, you will be prompted to accept the "Heartland Pay a Friend" terms and conditions.

  • Before you can choose SEND on the next screen, you will need to click on "Manage Cards" and add a participating debit card(s) 
  • Then choose SEND and enter the rquested information
  • Choose the debit card to be used
  • Click "Continue" to complete the process

Do I have to be enrolled in Online Bill Pay to access Pay a Friend?

Yes, once you are enrolled in Bill Pay, you will see the Pay a Friend tab for this service.

Is there a fee to use Pay a Friend?

There are no fees to send or receive money.

How much time does the recipient of Pay a Friend have to accept the payment?

The recipient has 10 calendar days to collect the payment. Email reminders are sent on the 3rd and 7th days.

What if a Pay a Friend payment is unclaimed?

If the payment is still unclaimed by the recipient at the end of the 10th day, you, as the sender, will receive a refund within 2 business days for the payment.

How do payments process from Pay a Friend?

Payments will debit your account on the scheduled Send Date, and the credit will appear in the recipient's account in 1-2 business days after accepting the payment.

How do I export history into Quickbooks, Quicken or other accounting software?

You can export 90 days of history by following these steps:

  1. Access your account through Online Banking
  2. Select the icon with the arrow pointing down and horizontal line
  3. Select the appropriate export format and click Submit
  4. Follow the instructions on the export page to save the file and access through your accounting software.

How far back can I go when exporting history to my accounting software?

You can go back one year when exporting history from your Heartland Bank online banking to your accounting software.

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