How do I enroll in Online Bill Pay?

You must be enrolled in Online Banking to use the Online Bill Pay function.  Not sure how to officially enroll? From our homepage, www.Heartland.Bank, click on the Enroll in Online Banking link in the blue Login Box and simply complete the application.

How do I add a company/biller to Bill Pay?

Click on Bill Payments and you’ll be directed to the Payment Center.  Click Add a Company or Person and follow the prompts.

Are bill payments guaranteed to arrive on time?

Online Bill payments are guaranteed to arrive on time in the event that the “due date” you requested is at least five business days prior to the actual due date indicated on your bill and that all pertinent payee information has been entered correctly into the system.

What if a scheduled online bill payment arrives late and I am assessed late fees/finance charges?

Online Bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least 5 business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been entered correctly into our Online Bill Pay system. In the event that a payment meeting these requirements does not post on time, you will be reimbursed for late fees/finance charges not to exceed $50.

When does the money get withdrawn from my checking account for a Bill Pay payment?

The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination. There are two ways payments can be withdrawn from your account depending on who you’re paying. In most cases, funds will be deducted from your account on the pay date you specify. For some billers, such as some small businesses and individuals, a paper check may be sent. In these cases, the money will be deducted from your account at the time the biller deposits or cashes the check. This is no different than if you had written a paper check.

Are all my payments sent electronically?

We cannot guarantee that 100% of your payments will be sent electronically. Some billers cannot receive payments electronically. Keep in mind that whether the payment is sent electronically or as a paper payment, the service delivers the payment to the biller on the scheduled pay date.

When does a biller receive my payment?

The biller receives the payment on or before the scheduled pay date you specified. Some billers may not always credit your account on the same day that they receive the payment. Allow for extra time in this situation so the payment is not considered late.

How can I stop a scheduled payment?

All online payments can be canceled before they are processed (at least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are as follows: go to Online Bill Payment: under the Pending Payment List in the Payment Center, click the “Cancel” link located to the bottom right of the bill to be canceled. In the event the bill has already started processing or been processed, this area of the page will show "Processing" and changes are no longer allowed.

Will the payments appear on my bank statement each month?

Yes, all payments made through Online Bill Pay will appear on your checking account statement, displaying the date and amount of the payment.

What are eBills?

eBills are electronic versions of your paper bills that you can receive through Online Bill Pay. An eBill comes directly from the biller to your Online Bill Pay service. You can view balances, transactions and other statement information in an eBill. Then, you can pay your bill and print it securely online through Online Bill Pay.

Can all of my bills be presented with eBills?

eBills are available from many companies, but not all companies provide their bills electronically. When one of your billers provides you the ability to view your bills online, you will see an eBILLS invitation under the billers name and an eBills link to the bottom right of the biller’s section indicating that eBills are available for this bill.

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