How do I edit "pay from" account information?

A "pay from" account can be edited by accessing "My Account" in the blue bar of the Pay Bills home screen. In the "Pay from accounts" box, click on the "View Account" link and then click the "Edit pencil" to make changes including setting a default account.

Can you describe the different ways that I can pay my bills and/or transfer money?

A.  Pay bills with bill pay - pay a company or an individual

B.  eBills - after adding a payee, you will have the option to have your bills presented within your Heartland Online Banking, with notifications when they are due

C.  Pay A Friend - a new person-to-person payment service

D.  Loan Payments - choose how you want your payment applied

E.  Biller Direct -instantly pay your bills using your debit or credit card

F.  Heartland Transfer - Transfer money to another Heartland account holder

G.  External Transfer - Add accounts you own at other banks in order to transfer to or from

H. CardSwap - easily update and change how you pay at popular online retailers.

How do I enroll in Online Bill Pay?

You must be enrolled in Online Banking to use the Online Bill Pay function.  

From inside Online Banking:

  • Click "Payments," then "Pay Bills"
  • Complete the onscreen instructions to enroll your primary account. You can add additional accounts after the primary account has been enrolled.

How do I add a company/biller to Bill Pay?

  • Click on "Payments" on the left
  • Click "Pay Bills" 
  • Click the blue box labeled "+Payee" on the left of the payments screen
  • Follow the instructions to pay a company or person

When does the money get withdrawn from my checking account for a Bill Pay payment?

The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination. There are two ways payments can be withdrawn from your account depending on who you’re paying. In most cases, funds will be deducted from your account on the pay date you specify. For some billers, such as some small businesses and individuals, a paper check may be sent. In these cases, the money will be deducted from your account at the time the biller deposits or cashes the check. This is no different than if you had written a paper check.

Are all my payments sent electronically if using Online Bill Pay?

We cannot guarantee that 100% of your payments will be sent electronically. Some billers cannot receive payments electronically. Keep in mind that whether the payment is sent electronically or as a paper payment, the service delivers the payment to the biller on the scheduled pay date.

When does a biller in my Online Bill Pay receive my payment?

The biller receives the payment on or before the scheduled pay date you specified. Some billers may not always credit your account on the same day that they receive the payment. Allow for extra time in this situation so the payment is not considered late.

In my Online Bill Pay, how can I stop a scheduled payment?

All online payments can be canceled before they are processed (at least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are as follows: go to Online Bill Payment: under the Pending Payment List on the Payment screen, click the “Edit” link located to the right of the bill to be canceled. Check the box that says, "I would like to stop this payment." Then click "Submit." In the event the bill has already started processing or been processed, this area of the page will show "Processing" or "Processed" and changes are no longer allowed.

Will the Bill Pay payments appear on my bank statement each month?

Yes, all payments made through Online Bill Pay will appear on your checking account statement, displaying the date and amount of the payment.

What are eBills in my Online Bill Pay?

eBills are electronic versions of your paper bills that you can receive through Online Bill Pay. An eBill comes directly from the biller to your Online Bill Pay service. You can view balances, transactions and other statement information in an eBill. Then, you can pay your bill and print it securely online through Online Bill Pay.

Can all of my bills in my Online Bill Pay be presented with eBills?

eBills are available from many companies, but not all companies provide their bills electronically. When one of your billers provides you the ability to view your bills online, you will see the word "Electronic" under the billers name. The biller will also appear under the eBill Connect box on the right of the screen. Click on the biller you would like to set up on eBills and follow the on-screen prompts.

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